SECURITY POLICIES

PRIVACY AND SECURITY POLICIES

How safe is my credit card information?

When you buy from Journeys and/or Forever Concrete,
your credit card purchase is processed in real time by secure eCommerce servers run by Yahoo.com.
Then your order is encrypted with PGP before being sent to our online store.

Your card couldn't be safer!

We here at Journeys value your privacy. It is of the utmost concern to us. The information we collect is used to process orders and is not sold, rented, or traded to third parties. For your added protection, our company does not store complete credit card information in our operations center once the sale has completed. We also have an 'Absolute Shredding Policy' under which all documents containing personal information are shredded prior to being discarded. Please read the following to learn more about our privacy policy.

Information Collection and Use: When you order, we collect the information needed to fulfill your order such as billing and shipping information, and your email address. This allows us to fill your order and send invoices and updates via email.

Receipts: If you input a valid email address, you will receive an automated email receipt that includes your contact information. This includes your name, address and phone number for your verification. No payment information other than the type of payment used and the amount (Visa, MasterCard, etc.) will be noted on this receipt. Other information pertaining to the items you ordered and our policies will be included. The telephone number may be used by the delivery agent such as UPS if problems arise during delivery, or to contact you regarding an order question, but not for solicitation purposes. Often, having this information makes the difference between an on-time order and a delay. If a customer would like to modify their personal information, please email the changes to judyakozma@yahoo.com, or call our customer service representatives at 877-484-5764.

Occasionally emails regarding special offers and new products are sent. You may be removed from this list simply by sending an email requesting removal.

We here at Journeys will not sell, rent or trade your name, address, email address, telephone number, credit card information, or personal information to any third parties in the normal course of business. Aggregate information may be used for statistical purposes, but personal information is highly protected. However, if a situation arises in which we are required by law to release information about a customer, we will cooperate fully with the authorities.

Security: Journeys uses a secure server with industry standard SSL encryption to protect your information when ordering. In addition, you may place orders by fax or telephone if you would rather not submit information over the Internet. All information collected by us is protected against unauthorized access.

Privacy Policy Changes: We here at Journeys may occasionally change or modify this privacy policy. If the terms or conditions are changed they will be posted on this page so you will always know what information we collect and how it is used. Journeys reserves the right to change, modify, add to or delete portions of this Privacy Policy at any time.

Consent: By using our site, you consent to the way in which Journeys collect and uses your information. Questions? Concerns? If you have any questions or concerns regarding this policy or the practices of this site, please send an email to judyakozma@yahoo.com or write:

Shiping:PLEASE NOTE THAT WE DO NOT CALCULATE SHIPPING FOR YOUR ORDER ON THIS WEBSITE. IF YOU NEED TO KNOW WHAT YOUR SHIPPING COSTS ARE UP FRONT, PLEASE VISIT WWW.UPS.COM TO GET AN ESTIMATE. PLEASE USE THE WEIGHT OF EACH item YOU ORDER AND NOTE THAT THIS IS AN ESTIMATE ONLY . IF YOU REQUEST ANY SHIPPING METHOD OTHER THAN UPS GROUND, YOUR COSTS COULD BE 3-4 TIMES THE AMOUNT . PLEASE CALL US DIRECTLY FOR ESTIMATES ON FASTER METHODS OF SHIPPING. WE DO NOT CALCULATE SHIPPING UNTIL YOUR ORDER IS PACKED, WEIGHED AND READY TO BE SHIPPED. YOUR SHIPPING COSTS WILL BE INCLUDED IN THE INVOICE EMAILED TO YOU ON THE DAY WE SEND YOUR ORDER.